Hello
everyone! It’s almost winter. I am very excited because it means Christmas is
coming really soon. Christmas is one thing that I love about Europe, since
Indonesia does not have a winter season. I can even already feel the vibe since
this morning, when the song All I want
for Christmas is you by Mariah Carey played on the radio. Well, talking
about Christmas, be ready to freeze. I personally have already prepared by
stocking winter clothes, such as super thick jacket, sweater, boots, etc. Those were all on my
list and now, thanks to Alibaba. Despite many people not liking to buy goods from China,
Alibaba is still a good webstore in my opinion. They offer a lot of variety of goods
with extremely interesting price. One thing you have to do is to check the
seller reviews. Some of the sellers have very good quality products.
Additionally, the delivery process is bearable. In my experiences, it took
between 2-3 weeks to deliver it from China to Belgium. In Indonesia, Alibaba is
getting more attention, since e-commerce is becoming a new trend. I am trying
to understand why Alibaba is booming so hard lately. Here are three reasons why
Alibaba is so successful according to me.
The first
reason is Alibaba focuses on local enterprises and buyers. It motivates smaller (and of course, local) enterprises to produce
better products. Alibaba does
not charge any fees for sellers who wants to sell their product on Alibaba’s
website. It increases the number of sellers and it gives buyers more options
and variety.
The second
reason is its safety payment platform, which is
well-known as AliPay. AliPay has a role as a bridge between consumers and
e-stores to regulate payment processes and to protect consumer’s rights. It helps
to develop a good and trustworthy reputation among customers. I actually love
this Alipay feature because the company will hold on to your money until the goods that you bought arrived safely and without any damage.
The third reason: Alibaba cares a lot about
customers satisfaction. Therefore, it is improving
itself as a leader in
developing customer loyalty. Alibaba always keeps an eye on customers’
evolving needs, and they do it in earnest way. To the USA Today, Alibaba said that they will invest around $15 billion into a global network of research labs to advance their technology. The investment
would be used to establish research facilities over the next three years in
China, the United States, Russia, Israel and Singapore. Alibaba wants to focus
on technology such as quantum computing, connected devices (well-known as
Internet of Things), and artificial intelligence including interaction between
humans and machines. As
most of the futuristic CEOs believe, Jack Ma, Alibaba’s CEO, predicts robots
will eventually replace human in doing tasks and artificial intelligence will
fundamentally change the world. Take a look inside Alibaba's smart warehouse where 60 robots
do 70% of the work without human’s help. It’s pretty cool.
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